Contact

FAQ

Before you contact us, please check answers to the frequently asked questions.

YOU ARE A CUSTOMER

An order can be added for free. Please log in, enter our home page and click a button "Order shipment". When you go to the form, please select the proper category and set the parameters of your transport. Please remember to provide as many details concernig your shipment as possible and to set a photo, which will enable the carriers to adjust their offers to your needs.
In Furgonetka Giełda you can add practically any shipment, from a night lamp to a piano. You can also order removal from your house or office. While adding an order you can ascribe it to one of the available categories.

Remember that our platform does not allow adding illegal shipments. For more information please check our terms and conditions, point 7.
Offers from the carriers appear under your order and can be accepted by clicking a button "Select". Before you pick an offer, please remember that you can ask the carrier for shipment details. All you need to do is to comment the offer that he added.
When the offer is accepted you receive the carrier's contact data. At the same time the carrier receives your data along with the information that his offer has been selected. Accepting the offer means making a contract with the carrier. You are supposed to consult payment and transportation details directly with each other.
Shipment payments should be made according to the rules which are set with the carrier after his offer is accepted.

YOU ARE A CARRIER

Verification consists in making a transfer of 1 PLN from your company account onto our bank account (the total amount of the transfer is returned after verification). If your self-employed bussiness activity is not included within the electronic CEIDG register, please send also a confirmation of a NIP number assignment. In case of partnerships (according to their types) please provide one of the documents listed below:
  • a scanned copy from KRS in case of a joint stock company, limited joint-stock partnership, limited partnership, business partnership, general partnership, fundation, registered association, private limited company,
  • a scanned copy of agreement of company formation in case of a civil partnership,
  • a scanned copy of a document that confirms having a business activity (e.g. a document of registration in the commercial register) in case of a business type other than those listed above

Documents can be sent via a contact form available on the website gielda.furgonetka.pl/kontakt. Copies of the sent documents will be verified by a worker of the Furgonetka Spółka z ograniczoną odpowiedzialnością Sp. k. company. Positive completion of this procedure enables a Carrier to make offers to the shipping orders.

Please remember that the data given during registration must match the transfer one.

Transfer data:

Furgonetka Spółka z ograniczoną odpowiedzialnością Sp. k.
ul. Inżynierska 8
03-422 Warszawa
Millennium Bank S.A.
50 1160 2202 0000 0002 7876 6749

If your account does not go through a verification process, you will not be able to participate in making offers.

Orders are available on Furgonetka Giełda home page. You can view them in various categories or by the chosen parameters: places of collection or delivery, distance or budget.
An offer can be made by clicking a button “Make an offer” located on the page "Orders". The displayed form should be filled in with the following data: suggested amount of your offer, its expiry date and optional messages to the Customer.
An offer can be edited or deleted until it is chosen by a Customer. When selected it cannot be modified or withdrawn.
Comments can be added below a particular order by clicking a button "Write". That is how you can clarify ambiguities and ask a customer for shipment details.
When the offer is accepted you receive the Customer's contact data in order to arrange shipping details. You are supposed to consult payment and transportation details directly with each other.
Creating an account is free, we also do not charge any subscription fee. In our service you pay a commission only for the completed orders.

Contact form

In case of any questions please contact our helpline available at the phone number +48 22 112 08 35 between 8:30 am and 4:30 pm or fill in a contact form.

Drodzy Klienci. W związku z rozwojem epidemii koronawirusa wszelkie problemy będą rozwiązywane za pośrednictwem wiadomości e-mail, formularza kontaktu, który znajdziecie na końcu każdego artykułu i czatu. Wszyscy nasi pracownicy przechodzą na tymczasowy tryb pracy zdalnej i tym samym nasza infolinia telefoniczna nie będzie dostępna. Mamy nadzieję, że rozumiecie tę sytuację. Chcemy Was jednocześnie zapewnić, że zrobimy wszystko, aby te zmiany miały jak najmniejszy wpływ na tempo realizacji zgłoszeń.
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Bieżące informacje na temat zmian i ograniczeń w realizacji usług kurierskich znajdziecie w artykule.

Thank you for your email. We will thoroughly analyse your inquiry and send our answer as soon as possible. Furgonetka Giełda Team

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