Contact

1. Create a business account by providing the Tax Identification Number of the company you wish to transport.

2. Make a transfer of PLN 1.00 to the account below. We will refund the amount received in full, regardless of the verification result.

   Important: Make the transfer from the account of the company for which you are verifying the Carrier's account. If you are a sole proprietor and do not have a bank account registered to the company, you can make the transfer from a personal account, but it must belong to the Owner of the verified business.

   When making a deposit, do not use the instant transfer option - it will not speed up the verification process. What's more, this option may result in the lack of indicating the actual Sender of the transfer in the transaction details, which will prevent us from verifying your account.

   Transfer data:
   Furgonetka Spółka z ograniczoną odpowiedzialnością Sp. k.
   al. Księcia Józefa Poniatowskiego 1
   03-901 Warszawa
   Millennium Bank S.A.
   50 1160 2202 0000 0002 7876 6749

   Transfer title:Account verification and Your NIP number (e.g. Account verification 1132567365)

3. If your sole proprietorship appears in a publicly available database, such as CEIDG or GUS, making the aforementioned transfer will be sufficient to verify your account.

   In other cases, please provide us with an additional document:

   • a scan of the partnership agreement in the case of a civil partnership,
   • a scan of a document confirming the conduct of business activity (e.g. a registration document in the register of entrepreneurs, confirmation of the assignment of a Tax Identification Number) in the case of a company that is not listed in publicly available databases: GUS, CEIDG, KRS.

   Please submit the indicated documents via the contact form below – make sure to log in to your account before sending the message.

4. Reset the balance – without this, it will not be possible to grant Carrier status.

   • If your balance shows an overpayment, request a refund from us. To do this, open the tab Balance and click the WITHDRAW button located right next to the information about available funds, then follow the on-screen instructions. If you do not see the PAY OUT button, please send us a message via the contact form.
   • If your balance shows an underpayment, go to the Balance tab, use the TOP UP YOUR ACCOUNT button, and add funds equal to the underpayment amount. Do not exceed the required amount, as this will create an overpayment. The balance should be exactly PLN 0.00.
   • If you have a Business Account in Furgonetka and have used the credit granted for ordering courier shipments this month, you do not need to settle the negative balance — this amount will be included in the invoice to be paid, which we will issue to you as usual after the end of the month.

Yes, by having Carrier status you can still use your account just like any other User – meaning you can both post your own listings and order courier shipments via Furgonetka.

When ordering a courier shipment or any other paid service from Furgonetka, it will be necessary to pay for it in advance (for example, during the ordering process on the Summary and Payment screen).

Important: If, before your Carrier account was verified, you had a Business Account on Furgonetka, you could pay for orders based on an invoice issued after the end of the month. Once you obtain Carrier status, your account will be changed to an Gielda Account, and the above payment model will no longer be available. From now on, deferred payment terms apply only to commissions for offers accepted via the Gielda, and every courier service you order must be paid for in advance.

You can find all listings on the Furgonetka Gielda website – simply visit the homepage and use the BROWSE ORDERS button.

You can customize the list of orders to your own preferences:

Use filters
You can narrow down the search results using criteria such as:

• Cargo category – for example, if you specialize in transporting specific items, such as having a car transporter and being mainly interested in vehicle transport;
• Cargo weight – for example, if you are optimizing transport costs and looking for smaller shipments to fill up your load, while also making sure not to exceed your vehicle’s capacity.
• Route – when you need a reload or don't want to return empty, indicate the route and additional points along the way. Also specify to what extent you can deviate from this route to best match the ads to your possibilities;

Set your own routes
If you regularly travel a certain route and are looking for additional loads or want to reduce empty trips, save that route in your account.

1. Click on your details in the upper right corner of the screen.
2. From the dropdown list, select “My routes”.
3. In the window that appears, use the “Add route” button.
4. Fill in the available fields and save the route.

In the “My routes” tab, you can save multiple different routes, and then edit, delete, or add new ones as needed.

Thanks to this feature, you won't miss any listing that appears within the range of your saved routes. We will send information about each new listing to your email address.

You will find the fields for submitting an offer at the top section of the listing.

1. enter your proposed service price and the validity period of your offer in the appropriate field. If the client does not accept it within the time you set, the offer will expire (you can withdraw it or submit it again at any time);
2. familiarize yourself with the commission amount - this is the commission we will charge if your offer is selected by the client;
3. use the SUBMIT OFFER button to add it to the listing.

If you need to obtain additional information from the client before quoting, you can write a message at the bottom of the listing and ask for details. If you quote your service too hastily, you risk misunderstandings or even complaints from the client later. You can submit your offer at any time.

When submitting an offer, remember that:

• you do not have to offer a lower price than other carriers;
• you are quoting for all the services listed by the client in the announcement (so pay attention to the job description and any additional services);
• the value of your offer is always the gross amount – in the listing you will not see the client’s details, so you should assume you are addressing a private individual (consumer). In such cases, you are required to inform them about the gross price at every stage of the negotiation, including during message exchanges.

You can modify or withdraw your offer as long as it has not been accepted by the client.

• To withdraw your offer, use the “Cancel offer” option – you will find it at the top of the listing, in the YOUR OFFER section.
• To change a submitted offer, first cancel it. The fields for submitting an offer will then reappear on the screen—fill them in with a new amount and validity period.

Go to the Messages section at the bottom of the announcement. Enter your comment in the appropriate field and use the SEND button. This way, you can ask for details about the order, clarify any uncertainties, or, for example, inform the Client of the time frame in which you can provide the service or how the cargo should be prepared for transport.

Note: Sharing personal or contact information in comments is not allowed according to the Exchange Service Regulations. This information will be shared between you and the Client only after your offer has been accepted by them.

At the bottom of each ad is a MESSAGES section. This is where you can correspond with the Ordering Party and establish the terms of cooperation with them.

Note: Sharing personal or contact information in comments is not allowed according to the Gielda Service Regulations. This information will be shared between you and the Client only after your offer has been accepted by them. From that moment, you may contact each other outside the platform.

However, it is worth exchanging the most important information in the announcement window, as this ensures they are recorded on your account within the service. This information may prove useful, for example, if the Client wishes to change the terms of cooperation after accepting your offer.

Setting up and verifying a Carrier account is free of charge, and we do not charge any subscription fee for access to our ad database. You will only pay a commission for accepting your offer by the Ordering Party (i.e. for orders obtained thanks to the Furgonetka Gielda service). You will always find the current price list in Table of fees and commissions.

The amount of commission depends on the value of your offer. You don't have to calculate anything yourself - just enter your offer in the ad and we will immediately show you how much you will pay if it is accepted.

When your offer is accepted, a Transport Agreement is concluded between you and the Client. Our service is not a party to this agreement, but a commission will be charged for the acceptance of the offer, in accordance with the Table of fees and commissions.

As a Carrier, you have a Gielda Account in Furgonetka – therefore, you receive a monthly limit for the total amount of commissions, which you can pay based on a later, collective invoice.

If the total amount of commissions exceeds the limit granted for a given month, submitting new offers will not be possible, and offers awaiting acceptance will be cancelled. To avoid this or to restore the ability to add offers, top up your balance by renewing at least a portion of the granted limit.

You can check the status of the used limit and the transaction history in the tab Balance.

We will issue the invoice after the end of the month and then send it to your email address. You will have 7 days to make the payment.

1. As a Carrier, you will receive a consolidated invoice from us, which will show the total commission for all your offers accepted during the given month.
2. If you have also used other Furgonetka services, for example, if you ordered and paid for a courier shipment, the invoice will show the total value of those services. It may also include additional services added to your orders, such as a fee for returning an undelivered parcel to the Sender.
   Don’t worry about being charged twice—the amount shown on the invoice will only include services that have not yet been paid for.

You can view received invoices or the history of all transactions at any time - to do this, log in to the website and go to the tab Balance.

Failure to complete the order does not result in the automatic withdrawal of the commission - the basis for its calculation was the acceptance of your offer, not the subsequent performance of the transport service.

However, if the transport did not take place due to the fault of the Client, you can request a change or cancellation of the commission within 30 days of accepting the offer. To do this, write us a message via the contact form below.

The message should include:

• the number or link of the order to which the application relates,
• justification of the application,
• evidence confirming that the transport was not the fault of the Ordering Party (e.g. a copy of the Withdrawal from the Contract, a copy of your correspondence, photos).

The commission amount will not be reduced if, for example:

• you will not prove the fault of the Client.
  Always try to record the arrangements made with the Client, demand a written withdrawal from the Agreement, create photographic documentation at the loading site, etc.
• you will submit an offer in order to obtain the contact details of the Client, and not to conclude an Agreement.
  Encouraging acceptance of the offer in order to establish contact and discuss the details of the order outside the Exchange may be a reason for rejecting your application.

Before you officially offer your services in an ad, make sure that you can and want to complete the job. Use the message function to clarify the details with the Ordering Party and solidify these arrangements. However, if you first submit an offer, striving for its quick acceptance, and only then obtain key information, it may turn out that the job is not for you. In such a situation, the resignation from the transport may not be treated as the “Client's fault“ and the commission will not be adjusted.